Beware of approaches on the telephone
What is voice phishing?
Commonly known as ‘Vishing’ these are unsolicited phone calls from fraudsters which encourage you to give out your personal details, such as your card number, Internet Banking PIN & password or card reader codes. The fraudsters can pretend to be your bank, the police, or any other legitimate company.
Sometimes you may get a 'warm up call' where no information is discussed. This is to set the scene for later calls where you may be asked for information.
How to avoid becoming a victim of Vishing
- Never give your full Internet/Telephone Banking login details or card reader codes to anyone, even a caller claiming to be from your bank or the police
- If you get a call asking you for this information, end the conversation immediately and contact your bank
- If you receive a suspicious or unexpected call, always verify the caller using an independently verified telephone number such as one from our website
Remember: Fraudsters also use techniques to:
- Hold your phone line open. When you try to dial out to verify the caller, the fraudster may stay on the line, play a fake dial tone and claim to be the person you're trying to contact. To avoid this, use a different phone line to verify the caller where possible. If not try calling someone else you know first to make sure your line is clear.
- Spoof caller ID systems
- Persuade you to transfer funds on the pretext that there is fraud on your account. Find out more on Telephone Scams